Scottish Household Survey Key Findings

45 Sending and receiving emails was the most common reason for personal use of the internet in 2019. 91% of internet users used the internet to send and receive emails, while 88% used it to search for information. Buying goods or services, using social media and using internet banking were also among the most common reasons. Adults living in social housing were less confident than adults in other forms of tenure in their ability to use the internet for activities such as ’sending and receiving e-mails’, ‘shopping online’, and ‘being able to tell what websites to trust.’’ Five Most Common Reasons for Personal Use of the Internet Send and receive e-mails Search for information Buy goods or services Use social media Internet banking 91% 88% 78% 76% 73% Making phone or video calls over the internet, and using online banking or social media are the three fastest growing reasons for using the internet since 2015 Internet Scottish Household Survey Key findings Help Shape Scotland